Shipping policy

At Sacro Facere, each order is carefully prepared and fulfilled specifically for you.

Please review the following information regarding order processing, shipping, tracking and delivery before placing your order.

ORDER PROCESSING & PRODUCTION

Some Sacro Facere products are produced after your order has been placed.

Orders typically require approximately 3–7 business days for processing and production before they are ready to ship.

Production times may vary depending on the product, order volume, availability, destination and periods of high demand.

Please note that production time and shipping time are separate.

Once an order has entered production, we may no longer be able to modify or cancel it.

If you need to request a change or cancellation, please contact support@sacrofacere.com as soon as possible.

SHIPPING TIMES

Once production is complete and your order has been dispatched, estimated shipping times vary depending on the destination, shipping method and carrier.

For most international orders, shipping typically takes approximately:

5–15 business days after dispatch.

In some destinations or with certain shipping methods, delivery may take longer.

Please remember:

Estimated delivery time = Production time + Shipping time.

As a general reference, customers should allow approximately 8–22 business days from the date an order is placed for production and delivery.

These timeframes are estimates only and are not guaranteed.

INTERNATIONAL SHIPPING

Sacro Facere ships internationally to supported destinations.

Shipping availability may vary depending on the destination country, product availability, carrier restrictions and other logistical factors.

If we are unable to ship your order to the address provided, we will contact you using the information associated with your order.

SHIPPING COSTS

Shipping costs, where applicable, are calculated based on factors such as:

Delivery destination.
Products ordered.
Package weight.
Shipping method.
Available fulfillment location.

The applicable shipping cost will be displayed during checkout before you complete your purchase.

Where Sacro Facere offers free shipping based on order value, destination or a promotion, the applicable conditions will be displayed on our website or during checkout.

TRACKING

Once your order has been shipped, you will receive a shipping confirmation containing tracking information where tracking is available.

Please allow some time for tracking information to update after your order has been dispatched.

You can use your tracking information to follow the progress of your shipment.

If you experience an issue with your tracking information, contact us at support@sacrofacere.com.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Please carefully check:

Full name.
Street and building number.
Apartment or unit number, where applicable.
City.
State or province, where applicable.
Postal or ZIP code.
Country.
Telephone number.
Email address.

If you notice an error after placing your order, contact us immediately at support@sacrofacere.com.

We will make reasonable efforts to assist you, but we cannot guarantee that shipping information can be changed once an order has entered production or has been dispatched.

Once an order has been shipped, changing the delivery address may no longer be possible.

INCORRECT OR INCOMPLETE ADDRESSES

If a package cannot be delivered because the customer provided an incorrect or incomplete shipping address, telephone number or other necessary delivery information, additional shipping costs may apply.

If the package is returned to sender due to incorrect customer information, failure to accept delivery or failure to collect the package, the customer may be responsible for the cost of reshipping the order where permitted by applicable law.

Please ensure that all information is correct before completing your purchase.

DELIVERY ATTEMPTS & UNCLAIMED PACKAGES

Customers are responsible for monitoring tracking information and, where necessary, responding to delivery attempts or communications from the carrier.

If a shipment is returned because delivery attempts were unsuccessful, the package was not collected, customs requirements were not completed or incorrect information was provided, additional shipping costs may apply before the order can be resent.

DELAYS

Delivery estimates are provided as guidance and may be affected by circumstances outside our reasonable control.

Possible causes of delay include:

Customs processing.
Carrier disruptions.
Severe weather.
Public holidays.
Peak shopping periods.
Transportation disruptions.
Strikes.
Local delivery conditions.
Incorrect or incomplete customer information.
Events outside our reasonable control.

If your shipment appears to be significantly delayed, please contact support@sacrofacere.com and we will review the available tracking information and assist where possible.

Nothing in this section limits any mandatory consumer rights relating to delivery times under applicable law.

LOST PACKAGES

If your tracking information indicates that your package may have been lost in transit, please contact us at support@sacrofacere.com as soon as possible.

Please include your order number and tracking information.

We will review the shipment and, where appropriate, investigate the issue with the relevant shipping provider.

Where a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with the circumstances and applicable consumer law.

PACKAGES MARKED AS DELIVERED

If tracking indicates that your package has been delivered but you cannot locate it, please:

Check around your property and any designated safe delivery locations.
Check with household members, neighbours or building reception where appropriate.
Contact the shipping carrier using your tracking information.

If you are still unable to locate the package, contact us at support@sacrofacere.com and we will assist you in reviewing the situation.

A carrier marking a shipment as delivered does not automatically determine your legal rights, which remain subject to applicable consumer law.

DAMAGED PACKAGES OR PRODUCTS

Please inspect your order as soon as it arrives.

If your package or product arrives damaged, defective or incorrect, contact us as soon as possible at:

support@sacrofacere.com

Please provide:

Your order number.
A description of the issue.
Clear photographs or videos of the product.
Photographs of the packaging where relevant.

We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy.

CUSTOMS, DUTIES & TAXES

International shipments may be subject to customs processing, import requirements, duties, taxes or other charges depending on the destination country.

Where duties and taxes are included in the shipping service or amount displayed at checkout, no additional payment may be required upon delivery.

Where they are not included, additional charges may be imposed by local customs or authorities in accordance with applicable law.

Any applicable information available to us will be displayed during checkout where possible.

Sacro Facere is not responsible for delays caused by customs authorities.

MULTIPLE PACKAGES

Depending on the products ordered, availability and fulfillment location, an order containing multiple items may occasionally be shipped in more than one package.

If this occurs, you may receive separate tracking information for each shipment.

Receiving one package does not necessarily mean that the remainder of your order has been lost or omitted.