Refund policy

At Sacro Facere, every order is carefully prepared and produced specifically for you. Please review your order details, including product, size, color and shipping information, carefully before completing your purchase.

If you have any questions regarding a return, refund or order issue, please contact us at support@sacrofacere.com.

RETURNS

You may request a return within 14 days of receiving the last item in your order, subject to the conditions and exceptions described below.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed and unaltered, with its original tags attached and in its original packaging.

You will also need to provide your order number or proof of purchase.

To request a return, contact us at support@sacrofacere.com or submit a return request through the return options available in your customer account, where applicable.

Do not send your order back to the address shown on the original shipping package.

If your return is accepted, we will provide you with instructions on how and where to send your package. Items returned without first requesting and receiving authorization may not be accepted.

Unless the item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for the cost of return shipping.

We recommend using a tracked shipping service, as Sacro Facere cannot be responsible for return packages lost in transit.

MADE-TO-ORDER PRODUCTS

Many Sacro Facere products are produced specifically after an order is placed.

Because of this production process, certain products may not be eligible for voluntary returns or exchanges once production has started, particularly where an item has been personalized or made to the customer's specifications, to the extent permitted by applicable law.

This does not affect any statutory consumer rights that cannot legally be excluded, including applicable rights relating to defective, damaged or incorrectly supplied products.

DAMAGES, DEFECTS & INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us as soon as possible at support@sacrofacere.com.

To help us resolve the issue quickly, please include:

Your order number.
A description of the issue.
Clear photographs or videos showing the product and the problem.
Photographs of the packaging where relevant.

We will review your claim and, if approved, arrange an appropriate solution, which may include a replacement or refund, depending on the circumstances.

For defective, damaged or incorrect products, you will not be required to bear return shipping costs where applicable law requires Sacro Facere to cover them.

SIZE & FIT

Customers are responsible for selecting the correct product and size before placing an order.

Please review the size guide available on the relevant product page before purchasing.

If you order the wrong size or simply prefer a different size, this is not considered a manufacturing defect.

Where a size-related return is otherwise eligible under this policy or applicable consumer law, return shipping costs will generally be the responsibility of the customer.

ORDER CHANGES & CANCELLATIONS

Please check your order carefully before completing your purchase.

If you need to cancel your order, contact us at support@sacrofacere.com as soon as possible.

Because orders can enter production shortly after being placed, we cannot guarantee that an order can be cancelled or modified after it has been submitted.

Once an order has entered production, changes to the product, size, color, quantity or design may no longer be possible.

Where a customer has a statutory right to withdraw or cancel that applies regardless of production status, nothing in this section limits that right.

NON-RETURNABLE ITEMS

Certain items cannot be returned except where required by applicable law, including:

Personalized or customized products where a legal exception to the right of withdrawal applies.
Products that have been worn, washed, used, damaged or altered after delivery.
Products returned without their original tags or packaging where this prevents the product from being resold.
Items that cannot be returned for hygiene reasons after being unsealed, where applicable.
Gift cards.

Please contact support@sacrofacere.com if you are unsure whether your item is eligible for return.

SALE ITEMS

Purchasing an item at a discounted or promotional price does not affect any statutory consumer rights that apply to the purchase.

Any additional commercial conditions applicable to a particular promotion will be clearly communicated where relevant.

EXCHANGES

We do not currently offer direct exchanges.

If you would like a different size, color or product, please contact us to request a return where eligible and place a new order for the desired item.

EUROPEAN UNION — RIGHT OF WITHDRAWAL

If you are a consumer located in the European Union, you generally have the right to withdraw from an online purchase within 14 days from the date you receive the last item in your order, without having to provide a reason, subject to the exceptions established by applicable law.

You may exercise your right of withdrawal by contacting us at support@sacrofacere.com or through any electronic withdrawal functionality made available by Sacro Facere.

Where the right of withdrawal applies, you must return the goods in accordance with the instructions provided by us.

You may handle and inspect the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose.

Unless otherwise required by applicable law, you are responsible for the direct cost of returning the goods when exercising your right of withdrawal.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

REFUNDS

Once we have received and, where applicable, inspected your return, we will notify you of the status of your refund.

If your refund is approved, it will be issued to your original payment method.

Please allow your bank, credit card provider or payment provider additional time to process and display the refund.

For returns made under statutory withdrawal rights, refunds will be processed within the time limits required by applicable law. We may, where legally permitted, withhold reimbursement until we have received the returned goods or you have provided evidence that the goods have been sent back.

Shipping costs and other charges will be refunded only where required under applicable law or expressly stated by Sacro Facere.

If you believe an approved refund has not been received, please contact us at support@sacrofacere.com.

LOST OR RETURNED PACKAGES

Customers are responsible for providing complete and accurate shipping information when placing an order.

If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping costs may apply before the order can be resent.

If your tracking information indicates that your package has been lost or there is an issue with delivery, contact us at support@sacrofacere.com so that we can investigate the shipment.