Privacy policy
Sacro Facere operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”).
Sacro Facere is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, process and disclose your personal information when you visit, use or make a purchase through our Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing or disclosure of personal information, this Privacy Policy will apply.
Please read this Privacy Policy carefully.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, where you live and applicable law, we may collect or process the following categories of personal information:
Contact information, including your name, email address, telephone number, billing address and shipping address.
Order and transaction information, including products you view, add to your cart, purchase, return or cancel, as well as your transaction history.
Payment information, including information necessary to process your payment, payment method, payment confirmation and transaction details. Payment information may be processed by Shopify and/or the relevant payment service providers.
Account information, including login credentials, preferences and settings where customer accounts are available.
Communications, including information you provide when contacting Sacro Facere for customer support, returns, refunds or other enquiries.
Device and technical information, including your IP address, browser, device, network connection and other identifiers.
Usage information, including information about how and when you access, browse and interact with our website and Services.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- Directly from you when you place an order, create an account, contact us or otherwise provide information to us.
- Automatically when you visit or interact with our website, including through cookies and similar technologies.
- From Shopify and other service providers that help us operate our store.
- From payment, fulfillment, shipping, analytics, advertising and other service providers.
- From business partners and other third parties where permitted by applicable law.
HOW WE USE YOUR PERSONAL INFORMATION
We may use your personal information to:
PROVIDE AND FULFILL OUR SERVICES
We process personal information to operate Sacro Facere and fulfill our contractual obligations to you.
This includes:
- Processing and confirming orders.
- Processing payments.
- Producing, preparing and fulfilling products.
- Arranging shipping and delivery.
- Providing tracking information.
- Processing returns, refunds and order-related requests.
- Managing customer accounts.
- Providing customer support.
- Communicating important information regarding your order.
Information necessary to fulfill your order may be shared with third-party service providers involved in production, fulfillment, logistics and shipping.
MARKETING AND ADVERTISING
Where permitted by applicable law, we may use personal information to send marketing and promotional communications or to provide advertising that may be relevant to you.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing communications.
Unsubscribing from marketing communications will not prevent us from sending transactional communications necessary to manage your orders or account.
SECURITY AND FRAUD PREVENTION
We may process personal information to:
- Detect and prevent fraudulent transactions.
- Protect our customers and Services.
- Maintain the security of our website.
- Investigate suspicious or unlawful activity.
- Protect our legal rights.
COMMUNICATION WITH YOU
We use personal information to respond to questions, provide customer support and communicate with you regarding orders, deliveries, returns, refunds and other aspects of our business relationship.
LEGAL OBLIGATIONS
We may process personal information when necessary to comply with applicable laws, regulations, legal proceedings, court orders or requests from competent authorities.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties when necessary to operate Sacro Facere and provide our Services.
These third parties may include:
- Shopify, which provides our ecommerce infrastructure.
- Payment processors and financial service providers.
- Production and fulfillment providers.
- Shipping and logistics providers.
- IT and cloud service providers.
- Customer service providers.
- Analytics providers.
- Marketing and advertising providers.
- Professional advisers where necessary.
- Government or regulatory authorities where required by law.
For example, information such as your name, shipping address, contact details and relevant order information may need to be provided to production, fulfillment and shipping partners so that your order can be produced and delivered.
We may also disclose information:
- When you specifically request or authorize us to do so.
- To comply with legal obligations.
- To enforce our Terms of Service or other policies.
- To protect our rights or those of our customers.
- In connection with a merger, acquisition, restructuring or other business transaction.
RELATIONSHIP WITH SHOPIFY
Our store is hosted by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our Services in order to provide and improve its services.
Information you submit through our store may therefore be transmitted to and processed by Shopify and other service providers, including providers located outside your country of residence.
Certain Shopify features may also process information about your interactions with Sacro Facere, Shopify and other Shopify merchants.
You can learn more about Shopify’s processing of personal information through Shopify’s Consumer Privacy Policy.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors interact with our Services, improve our website and, where permitted, provide advertising and marketing.
Where required by applicable law, non-essential cookies and similar technologies will be used in accordance with your consent choices.
You can manage available privacy and cookie preferences through the tools provided on our website.
THIRD-PARTY WEBSITES AND LINKS
Our Services may contain links to websites or platforms operated by third parties.
Sacro Facere is not responsible for the privacy, security, accuracy or practices of third-party websites that we do not control.
We recommend reviewing the privacy policies and terms of any third-party website you choose to access.
CHILDREN’S DATA
Our Services are not intended for children, and we do not knowingly collect personal information from children below the applicable minimum age in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us at support@sacrofacere.com so that we can take appropriate action.
SECURITY AND DATA RETENTION
We implement reasonable organizational and technical measures designed to protect personal information.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:
- Fulfill orders.
- Maintain customer accounts.
- Provide customer support.
- Comply with tax, accounting and other legal obligations.
- Resolve disputes.
- Prevent fraud.
- Enforce our agreements and policies.
Retention periods may therefore vary depending on the type of information and applicable legal requirements.
YOUR PRIVACY RIGHTS
Depending on your country of residence and applicable law, you may have rights regarding your personal information, including:
- Right of access — to request information about the personal data we process about you.
- Right to rectification — to request correction of inaccurate or incomplete information.
- Right to erasure — to request deletion of your personal information where legally applicable.
- Right to restriction — to request that certain processing of your information be restricted.
- Right to object — to object to certain processing activities.
- Right to data portability — to receive certain personal information in a structured, commonly used and machine-readable format where applicable.
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.
- Right to opt out of certain marketing or targeted advertising activities where provided by applicable law.
These rights are not absolute and may be subject to exceptions established by applicable law.
To exercise your rights, contact us at:
We may need to verify your identity before processing certain requests.
Exercising your privacy rights will not result in unlawful discrimination against you.
EUROPEAN ECONOMIC AREA AND UNITED KINGDOM
If you are located in the European Economic Area (“EEA”) or United Kingdom (“UK”), you may have additional rights under applicable data protection legislation.
Depending on the processing activity, we may process your personal information on one or more legal bases, including:
- Performance of a contract with you, such as processing and delivering your order.
- Compliance with a legal obligation.
- Our legitimate interests, where those interests are not overridden by your rights and freedoms.
- Your consent, where consent is required.
Where processing is based on consent, you may withdraw your consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
INTERNATIONAL DATA TRANSFERS
Some of our service providers may process or store personal information outside your country of residence, including outside the European Economic Area or United Kingdom.
Where personal information is transferred internationally, we take appropriate steps as required by applicable law.
Where required, transfers may rely on recognized legal mechanisms such as adequacy decisions or the European Commission’s Standard Contractual Clauses, or equivalent mechanisms recognized under UK law.
MARKETING COMMUNICATIONS
Where permitted, we may send you marketing communications about Sacro Facere products, launches, collections, promotions and other relevant information.
You may unsubscribe at any time through the unsubscribe link contained in our marketing emails.
Even if you unsubscribe from marketing, we may continue sending essential transactional communications relating to your purchases, payments, deliveries, returns or account.
COMPLAINTS
If you have a complaint or concern about how we collect, use or process your personal information, please contact us at support@sacrofacere.com.
We will review your request and respond in accordance with applicable data protection laws.
Depending on where you reside, you may also have the right to lodge a complaint with, or contact, the competent data protection or privacy authority in your jurisdiction.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technologies or legal and regulatory requirements.
When we update this Privacy Policy, we will publish the revised version on our website and update the “Last updated” date.
Where required by applicable law, we will provide additional notice regarding material changes.
CONTACT
If you have questions regarding this Privacy Policy, our privacy practices or would like to exercise any applicable privacy rights, please contact:
Sacro Facere
Email: support@sacrofacere.com
Address: Calle Dámaso Alonso 27, 28806 Alcalá de Henares, Madrid, Spain
For the purposes of applicable data protection legislation, Sacro Facere is the data controller of your personal information.